Shipping & FAQs

How long will my order take to arrive?

Tekdis LLC ships within the USA via DHL, UPS or FedEx.

As a general guide – items that can be shipped in overnight bags:

Metro deliveries: 24 hours.
Regional deliveries: 1 to 2 days
Remote areas: Up to 5 days.

For larger items that won’t fit in an overnight bag, goods will be shipped via road service. If Express shipping is required for bulky items, please contact us to discuss.

Metro deliveries: 24-48 hours.
Regional deliveries: 1 to 7 days
Remote areas: Up to 10 days.

All orders are dispatched within 24 hours of payment, unless out of stock.

Tekdis LLC ships overseas via DHL Express. Shipping cost to be discussed with sales before ordering.

How are payment processed?

We accept debit/credit card payments or EFT of funds.

What happens if I've ordered the wrong product?

Please view our Returns & Warranty page for full information regarding returns or order cancellations.

I can get the same product cheaper elsewhere, will you beat it?

Send us an email with a link to said product, and we will try to match or beat it. Please keep in mind that shipping costs, location and features all play a factor into price matching.

I want to do a bulk order, do you offer discounts?

Yes, but we require knowledge of your exact needs before giving a volume quote. We also welcome the opportunity to discuss your project needs and work with you to provide the best/most competitive price. Contact us with product name, quantities and shipping location, and we’ll get you a great price!

How much does it cost for delivery?

Shipping within the USA is subject to a flat $25 package and handling fee per shipment. Tariffs and freight charges will be calculated where necessary on a per-order basis.

Where can orders be delivered?

Tekdis LLC can deliver within North America and globally, where applicable. Delivery times vary depending on the shipping method, destination and delivery address. As a general guide, deliveries may take 1 to 2 business days for many metro areas, while remote or international deliveries may take longer.

Deliveries can only be made where a signature can be obtained to verify receipt of the goods. The best delivery addresses are business locations open during normal business hours, or an address where someone is available between 8am and 5pm on weekdays. If delivery cannot be completed, any additional delivery fees may be the customer’s responsibility.

Does Tekdis ship overseas?

Tekdis will ship goods to most overseas countries. Carriage via DHL Express, shipping terms DDU (Delivered Duty Unpaid). Overseas orders cannot be placed via online ordering and must be discussed directly with sales.

How do I return a product?

View our returns and warranty details.

Can I cancel my order after purchase?

To ensure high levels of productivity and customer service, our ordering system is set up to immediately dispatch your order from our warehouse. This speedy process means there is little time to cancel an order from point of purchase. If you wish to cancel your order, call us immediately so we can attempt to interrupt the order. If too much time has passed, the products may have already been shipped. If this is the case, we can follow the procedure of a refund, however the customer must return the goods to us and shipping costs will not be covered by Tekdis.

What should I do if I ordered the wrong product?

If you are not sure if the product you have ordered is the correct one, please contact us immediately. As a rule, we do not give credits for incorrectly ordered goods where the goods are over 30 days old from the invoice date.

All incorrectly ordered goods returns must be unopened and in “as new” condition; otherwise, credit will be rejected. Items must be packaged in their original product box. We are unable to credit any returns without the original, undamaged product box. Please use a different box for shipping so the original box is not marked with courier stickers, tape, tags or packing labels. All incorrectly ordered goods returned to Tekdis will incur a 30% restocking fee.

It is your responsibility to pay the freight charges and insurance to Tekdis and to ensure you have proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible.

What should I do before returning faulty goods?

There are many occasions where the products are found not to be faulty. Please ensure you have performed a comprehensive inspection before returning any goods to us.
As a rule, we do not give credits for returns where the goods are over 90 days old from the invoice date. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

If the product has been opened or tampered with in any way, the credit will be rejected. All product packages must be sealed and secured to ensure they are not damaged or lost in transit. Once we have received the products, we will then evaluate them and contact you to advise the result.

It is your responsibility to pay the freight charges and insurance to Tekdis and to ensure you have proof of delivery for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible.

What is the Tekdis LLC return address?

Tekdis LLC
1 Crow Canyon Ct., Suite 110
San Ramon, CA, 94583 USA